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Hinge plate for left door - screw hole does not line up Options
Typheous
#1 Posted : 21 October 2016 01:10:54

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Hi.
With issue 10 at step 10-I, I found that my hinge plate (10-4) cannot be screwed onto the left door. From the pictures, the screw hole for this plate is further forward than it should be on the door itself.
Anybody else find the same problem?
Phats
#2 Posted : 23 October 2016 14:47:04

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Didn't have this problem at all issue 10 build went as smooth as a baby's ass. lol BigGrin
Current builds:Ford Mustang Shelby..
stevie_o
#3 Posted : 23 October 2016 17:25:16

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Typheous, can you please post some pics of the hinge and door parts to try to see if the parts you have been supplied are wrong in any way. I have not heard of any trouble in this area but lets take a lookBigGrin

Steve
Typheous
#4 Posted : 01 November 2016 21:23:16

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Typheous
#5 Posted : 01 November 2016 21:31:55

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I scratched the paint off the door so it would stand out silver. The hole on the door is too far forward.
If you compare the location of the hole with the pictures in edition 10 (steps 10- G to 10-I), it becomes clear.

Typheous attached the following image(s):
Hinge cover problem.jpg
Tomick
#6 Posted : 01 November 2016 21:45:02

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It's not something that has posed a problem to anyone else as mentioned at post #2, therefore it could be that you have received a rogue part.
davetwin
#7 Posted : 01 November 2016 22:14:36

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Looking at the hinge plate you have posted I would say it is definitely a rogue part as it should be more of a T shape, have a look at post #42 here http://forum.model-space...sts&t=17857&p=3 to see what I mean.

Unfortunately in any manufacturing process there will always be faults, but if you give customer services a ring they will happily send a replacement Cool
Typheous
#8 Posted : 02 November 2016 19:14:37

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Must be a pirate part as it does not have the A on it like yours! LOL
Typheous
#9 Posted : 26 November 2016 17:32:56

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So, my emails to service@jacklin.co.za and customercare@deagostini.co.za since the beginning of the month are being ignored. One automated response only and I have proof of delivery on the emails. Nice customer service! My subscription will be cancelled and I will take this to the consumer council.
stevie_o
#10 Posted : 26 November 2016 18:11:41

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Tomick
#11 Posted : 26 November 2016 18:19:56

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Or phone them or email sales@model-space.co.uk
Typheous
#12 Posted : 26 November 2016 18:23:36

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So I must phone them because they cannot answer on email (which is supplied on the link you posted)?
Just wondering how I am going to explain the issue over the phone when it is so much clearer with the photos supplied in the email?
That is not customer service.
stevie_o
#13 Posted : 26 November 2016 18:28:49

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Shauncnh
#14 Posted : 26 November 2016 20:54:50

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I personally have found it easier and quicker to phone and explain the problem and then they always send a replacement with a few days to a week at most.

regards Shaun
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davetwin
#15 Posted : 26 November 2016 21:07:45

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I can understand your frustration, a quick phone call and this could be all sorted in minutes
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