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Issue 92 not being sent this month? Options
Tomick
#21 Posted : 09 October 2018 15:28:11
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semaj wrote:
Its not just myself. A lot of people are in the same boat. Just wandering if you knew of any issues as to what was going on
C/S is the place.
semaj
#22 Posted : 09 October 2018 22:43:45

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Okie dokie just thought I'd ask here 1st before running to cs thanks.
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Tomick
#23 Posted : 10 October 2018 06:19:34
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semaj wrote:
Okie dokie just thought I'd ask here 1st before running to cs thanks.
C/S should always be the first port of call concerning account or delivery matters etc....

If you have a problem or complaint about subscription, delivery or have received/missing damaged parts, please contact Customer Services first. They are paid by DeAgostini ModelSpace to resolve such matters.

When you call or email, please keep a record of who you spoke to and when. C/S contact detail is noted within the magazine and invoice.
If you are not helped, or your problem not resolved by C/S, you can then message any of the Forum Support Team to investigate further. However, for your own security, do this as a Private Message rather than post onto the forum as you will need to also provide account and address details etc.

However, don't PM any of the Team without first contacting C/S, otherwise you will be referred back to C/S.

Thanks
spudtrooper37
#24 Posted : 10 October 2018 14:12:26

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I get mine from the newsagents, Issue 92 was there for me.

No leaflet inside for ordering batteries but a full page on the type of batteries needed and where to purchase from.

(I know it's no concelation because you need the battery box but you could order the batteries so you have them ready for when issue 92 arrives)

All this info is the same as what Tomick has posted up in another thread.
I would order now or we will have another Tamiya Insignia White situation ๐Ÿคช

Hope everyone gets issue 92 on time ๐Ÿ˜Š
Darren

Have an AWSOME day and may the Force be with you always ๐Ÿ˜‰

My biggest hobby is collecting Lego Star Wars and playing the Lego Video Games

Building: Millennium Falcon
collecting: Star Wars Helmets
Tomick
#25 Posted : 10 October 2018 14:59:06
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The instructions for 92 also say - Do not charge the batteries, attempt to fit them to the battery box, or install them in R2-D2 until instructed, when all the internal wiring is connected up.

This will NOT be until issue 100
coldsweat
#26 Posted : 10 October 2018 15:40:53

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Has anyone in the UK who doesn't have 90-93 showing as 'sent' yet on the DeAG site, phoned customer services yet?

I don't want to bombard them with calls if someone else has been told that there's just a few days delay or something similar.
spudtrooper37
#27 Posted : 10 October 2018 15:55:32

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Sabreman64 wrote:
My subscription is currently on issue 52, and so it's going to be about ten months before I receive issue 92 and see what it says about the batteries.

Is this the right kind of battery?

https://uk.rs-online.com/web/p/products/7887261/

It seems to match the requirements given in Tomick's battery topic.

Simon


I would say no, they seem to be flat at both ends, need button top.
spudtrooper37 attached the following image(s):
DSC_0130.jpg
Darren

Have an AWSOME day and may the Force be with you always ๐Ÿ˜‰

My biggest hobby is collecting Lego Star Wars and playing the Lego Video Games

Building: Millennium Falcon
collecting: Star Wars Helmets
Tomick
#28 Posted : 10 October 2018 15:55:49
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Sabreman64 wrote:
My subscription is currently on issue 52, and so it's going to be about ten months before I receive issue 92 and see what it says about the batteries.

Is this the right kind of battery?

https://uk.rs-online.com/web/p/products/7887261/

It seems to match the requirements given in Tomick's battery topic.

Simon
No - Your not reading the spec as noted Blink

The spec needs to be:

Type 18650 lithium-ion
Button-top (not flat-top)
3.7volts
2000mAh or over
3amps or above (continuous output)
Unprotected type
semaj
#29 Posted : 10 October 2018 17:53:14

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coldsweat wrote:
Has anyone in the UK who doesn't have 90-93 showing as 'sent' yet on the DeAG site, phoned customer services yet?

I don't want to bombard them with calls if someone else has been told that there's just a few days delay or something similar.

i called earlier today. they apologized for the delay and said it was strange that my allocation hadn't happened yet (on 2 subs accounts). they confirmed all issues were ins stock and that i should see my account update by the end of the week.
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semaj
#30 Posted : 10 October 2018 17:55:28

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spudtrooper37 wrote:
Sabreman64 wrote:
My subscription is currently on issue 52, and so it's going to be about ten months before I receive issue 92 and see what it says about the batteries.

Is this the right kind of battery?

https://uk.rs-online.com/web/p/products/7887261/

It seems to match the requirements given in Tomick's battery topic.

Simon


I would say no, they seem to be flat at both ends, need button top.

is this a shot from the magazine? (i dont yet have issue 92), if so i cant believe they are showing an image of the worst make of batteries on the market. known to be unsafe, meeting no where near the manufacturers given specs, the most heavily faked cells and most dangerous ells on the market.
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Building: Red Bull RB7 RC kit
Straker
#31 Posted : 10 October 2018 18:41:01

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if anyone does find some suitable batteries could they link them here, so we know which ones to buy.

LSainsbury
#32 Posted : 10 October 2018 19:49:38

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My account hasn't been updated yet at all. I'm expecting an update saying issues sent but it now looks overdue going from the past months. Will give it another couple of days...
semaj
#33 Posted : 10 October 2018 21:00:34

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LSainsbury wrote:
My account hasn't been updated yet at all. I'm expecting an update saying issues sent but it now looks overdue going from the past months. Will give it another couple of days...

Mine is the same. Was advised by tomick to call C/S which i did today, response is a couple of posts up
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Coser
#34 Posted : 11 October 2018 08:11:19

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semaj wrote:

is this a shot from the magazine? (i dont yet have issue 92), if so i cant believe they are showing an image of the worst make of batteries on the market. known to be unsafe, meeting no where near the manufacturers given specs, the most heavily faked cells and most dangerous ells on the market.


Unfortunately, yes. I got my issue 92, found no insert, and started looking for batteries. The reviews on Amazon for these batteries are polar opposites (pun not intended) Some people are really happy, others are quite scary. The difference makes it obvious that some people are getting the real deal and others are getting fakes. There are warnings about them catching fire, and one guy actually tested them against a known good battery and said they were definitely NOT 2600 to 2800mAh, more like 500 to 600mAh.

When someone has the insert, can they please post a picture of it? I would really like to get the batteries through DeAgostini rather than take the risk of getting batteries like this - and I hope that we are not going to receive this brand of batteries if we do!

[Edit]
Oh, and won't it be a bit hard to leave the charging until issue 100?

Firstly, I thought we were to use the charger supplied with issue 92 to check that the batteries were charging properly and were 'good'.

Secondly, isn't issue 93 the components that hold the battery pack and main circuit board? Won't we have trouble getting the batteries in place if all that has already been installed? Or are you saying that we can do no more construction until issue 100?

I'm not an electrician, so I have no problems if that is the case as I don't want to damage anything, but I don't see a problem with charging the batteries and getting them into the case provided that you don't connect the battery pack to anything else.
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Tomick
#35 Posted : 11 October 2018 08:33:11
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Coser wrote:
semaj wrote:

is this a shot from the magazine? (i dont yet have issue 92), if so i cant believe they are showing an image of the worst make of batteries on the market. known to be unsafe, meeting no where near the manufacturers given specs, the most heavily faked cells and most dangerous ells on the market.


Unfortunately, yes. I got my issue 92, found no insert, and started looking for batteries. The reviews on Amazon for these batteries are polar opposites (pun not intended) Some people are really happy, others are quite scary. The difference makes it obvious that some people are getting the real deal and others are getting fakes. There are warnings about them catching fire, and one guy actually tested them against a known good battery and said they were definitely NOT 2600 to 2800mAh, more like 500 to 600mAh.

When someone has the insert, can they please post a picture of it? I would really like to get the batteries through DeAgostini rather than take the risk of getting batteries like this - and I hope that we are not going to receive this brand of batteries if we do!
There is no battery offer insert in 92 (info will be available shortly). What I suggest you all do is await further information about the DeAgostini plan for the battery. It is not required for use ahead of issue 100.
Tomick
#36 Posted : 11 October 2018 12:33:04
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semaj wrote:
spudtrooper37 wrote:
Sabreman64 wrote:
My subscription is currently on issue 52, and so it's going to be about ten months before I receive issue 92 and see what it says about the batteries.

Is this the right kind of battery?

https://uk.rs-online.com/web/p/products/7887261/

It seems to match the requirements given in Tomick's battery topic.

Simon


I would say no, they seem to be flat at both ends, need button top.

is this a shot from the magazine? (i dont yet have issue 92), if so i cant believe they are showing an image of the worst make of batteries on the market. known to be unsafe, meeting no where near the manufacturers given specs, the most heavily faked cells and most dangerous ells on the market.
Perhaps you should wait until you actually have issue 92 instead of taking something out of context that you have not fully seen or read.
In actual fact the battery you talk of is only used as an example set against a flat-top battery that is also shown and also highlights the elements to look for. Nowhere does it recommend or suggest the purchase of the battery you talk of.

For many reasons, battery selection should be very carefull choice. The preferable route is to await the DeAgostini battery offer, which is of the correct spec and from a reputable source., Iโ€™d say itโ€™s a no brainer for all.


Coser
#37 Posted : 11 October 2018 14:20:57

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Tomick wrote:
Perhaps you should wait until you actually have issue 92 instead of taking something out of context that you have not fully seen or read.
In actual fact the battery you talk of is only used as an example set against a flat-top battery that is also shown and also highlights the elements to look for. Nowhere does it recommend or suggest the purchase of the battery you talk of.

For many reasons, battery selection should be very carefull choice. The preferable route is to await the DeAgostini battery offer, which is of the correct spec and from a reputable source., Iโ€™d say itโ€™s a no brainer for all.



Tomick,

I DO actually have issue 92. I can say I was misled by the pictures. Also, the locked thread about the batteries contains multiple references to waiting to get the guide and offer in issue 92. Now, I understand that things will slip occasionally, but a quick note by an admin to say that the offer was not going into issue 92 after all would have been appreciated.

Yes, there were some green batteries in some of those pictures, but from memory I can't say what brand they were. The red ones, however, have the manufacturer's brand name in multiple places. This gives the impression that the red ones are considered superior to the green ones, and will start people looking for that brand - therefore suggesting people purchase that brand of battery.

My intention has always been to get batteries, if available, from Deagostini directly, so I will continue to wait until I have the information on how to do this. However, it now looks like my issues will be stored for the next 2 months as I will not move on until such time as I can test, charge, and install the battery pack knowing I have to install other items on top of it.
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semaj
#38 Posted : 11 October 2018 15:59:24

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Tomick wrote:
semaj wrote:
Okie dokie just thought I'd ask here 1st before running to cs thanks.
C/S should always be the first port of call concerning account or delivery matters etc....

If you have a problem or complaint about subscription, delivery or have received/missing damaged parts, please contact Customer Services first. They are paid by DeAgostini ModelSpace to resolve such matters.

When you call or email, please keep a record of who you spoke to and when. C/S contact detail is noted within the magazine and invoice.
If you are not helped, or your problem not resolved by C/S, you can then message any of the Forum Support Team to investigate further. However, for your own security, do this as a Private Message rather than post onto the forum as you will need to also provide account and address details etc.

However, don't PM any of the Team without first contacting C/S, otherwise you will be referred back to C/S.

Thanks


As mentioned, i contacted C/S via the phone number in the magazine, and i posted my response from them.

I HAVE NOT pm'd anyone as you are suggesting.

They said my account would update by the end of the week with my delivery allocation. They said to call them back for escalation of that didnt happen. As yet there is still no update that my delivery for October (issue 90 onwards) has been sent. If there is still no update tomorrow i shall indeed call them back for escalation.
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coldsweat
#39 Posted : 12 October 2018 10:09:14

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So I've just called c/s regarding this months delivery not yet being sent & they've told me it will be sent by the end of next week.

What has really annoyed me is that apparently the next delivery will then follow 1 month later & so on, meaning I'm now a few weeks behind where I should have been & by my reckoning there is pretty much no chance now that R2 will be completed by Christmas, maybe not even this year with Christmas post & everything.
semaj
#40 Posted : 12 October 2018 15:40:06

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coldsweat wrote:
So I've just called c/s regarding this months delivery not yet being sent & they've told me it will be sent by the end of next week.

What has really annoyed me is that apparently the next delivery will then follow 1 month later & so on, meaning I'm now a few weeks behind where I should have been & by my reckoning there is pretty much no chance now that R2 will be completed by Christmas, maybe not even this year with Christmas post & everything.


Funny, i wad told it would be the end of THIS week, and that is now not the case. I too am extremely annoyed that this has put me back and will not be finished on time by the end of the year.
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