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mpfiend
#1 Posted : 29 November 2018 16:47:58

Rank: Amateur level 2

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Joined: 17/01/2016
Posts: 46
Points: 146
Location: United Kingdom
Good evening,
Does any one know why the online Deagostini accounts page has not been updated recently?
Mine is showing my last issues sent on 09/11/18 and not showing the payment that was taken out of my account on 19/11/18.
Is anyone else seeing this on their account?
I hope this doesn't delay the final four issues due very soon now.

Regards

Keith.
Gandale
#2 Posted : 29 November 2018 17:28:41

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This is a question you need to discuss with CS as the forum does not have any access to account information. Give CS a call and ask them directly...

Regards

Alan
mpfiend
#3 Posted : 29 November 2018 17:57:18

Rank: Amateur level 2

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Posts: 46
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Location: United Kingdom
Thank you for your response. I was guessing this would be the case.
So that I can gauge if it is a website issue or an actual issue with my account has anybody else here seen this?.

Regards
Magical Barrie
#4 Posted : 29 November 2018 20:35:56

Rank: Beginner Level 2

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Joined: 18/11/2018
Posts: 12
Points: 36
Same with me, payment taken but nothing on the account. Think it's just not updated, maybe due to the end being in sight and lots of shipments to make ☺
MadManMick
#5 Posted : 30 November 2018 01:13:24

Rank: Beginner Level 1


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Joined: 25/10/2018
Posts: 8
Points: 27
Same here! First time this has happened. Hope its all ok
Steve1701
#6 Posted : 30 November 2018 08:20:24

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Joined: 02/10/2018
Posts: 36
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Location: swindon
same here, seems strange, my other build is running normally with deagostini.
Gandale
#7 Posted : 30 November 2018 08:49:50

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
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Location: Aberdeen
This has now been noted and comments passed to Customer Services to look into.....

Regards

Alan
mpfiend
#8 Posted : 30 November 2018 08:57:36

Rank: Amateur level 2

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Joined: 17/01/2016
Posts: 46
Points: 146
Location: United Kingdom
Thanks for the feed back Gents,

I'm glad this wasn't just my account.
I hope it doesn't delay the final delivery in a week or so.

Regards

Keith.
mpfiend
#9 Posted : 30 November 2018 08:58:40

Rank: Amateur level 2

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Joined: 17/01/2016
Posts: 46
Points: 146
Location: United Kingdom
Gandale wrote:
This has now been noted and comments passed to Customer Services to look into.....

Regards

Alan



Thanks Alan.

Keith
figuerres
#10 Posted : 30 November 2018 17:14:01

Rank: Pro

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Joined: 20/12/2016
Posts: 117
Points: 368
Location: Plant City, FL
mpfiend wrote:
Thanks for the feed back Gents,

I'm glad this wasn't just my account.
I hope it doesn't delay the final delivery in a week or so.

Regards

Keith.


well you have it good in the uk by comparison ...

the US web site only shows the time when we start a subscription.
it gives no information at all on the monthly shipments.
we get an email but nothing on the web site to refer to.
semaj
#11 Posted : 30 November 2018 17:15:51

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Location: Lichfield
I believe the online account info is only available if you ordered direct with de agostini. I dont think it has anything to do with model space. So if you have queries with it they should as mentioned be taken up with customer services directly.
[center]building: R2D2
Building: Red Bull RB7 RC kit
mpfiend
#12 Posted : 02 December 2018 15:51:34

Rank: Amateur level 2

Groups: Registered

Joined: 17/01/2016
Posts: 46
Points: 146
Location: United Kingdom
Gandale wrote:
This has now been noted and comments passed to Customer Services to look into.....

Regards

Alan


Is there any updates on this please?
Regards

Keith

Gandale
#13 Posted : 02 December 2018 17:00:15

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Official Builds, Tech Support, Registered, Administrators, Global Forum Support, Moderator

Joined: 08/09/2012
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Location: Aberdeen
Haven't heard anything as yet and of course, c/s do not work weekends.....Cool

Regards

Alan
figuerres
#14 Posted : 02 December 2018 18:44:55

Rank: Pro

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Joined: 20/12/2016
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Location: Plant City, FL
semaj wrote:
I believe the online account info is only available if you ordered direct with de agostini. I dont think it has anything to do with model space. So if you have queries with it they should as mentioned be taken up with customer services directly.


Eh?
the web sites says "Deagostini modelspace" and that is the USA company that is the USA site to buy from. if i when direct to the UK i'd be paying for international shipping and customs.....

https://www.model-space.com/us/deagostini-history
"Our History
ModelSpace is part of the international De Agostini group of companies!"

but the USA website lacks features you have in the UK web site.
semaj
#15 Posted : 02 December 2018 20:22:20

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Build-Diary Medal: Build-Diary Medal of Honour
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Location: Lichfield
figuerres wrote:
semaj wrote:
I believe the online account info is only available if you ordered direct with de agostini. I dont think it has anything to do with model space. So if you have queries with it they should as mentioned be taken up with customer services directly.


Eh?
the web sites says "Deagostini modelspace" and that is the USA company that is the USA site to buy from. if i when direct to the UK i'd be paying for international shipping and customs.....

https://www.model-space.com/us/deagostini-history
"Our History
ModelSpace is part of the international De Agostini group of companies!"

but the USA website lacks features you have in the UK web site.

in the UK theyre practically 2 different companies under the same parent company. we can order either from de agostini OR model space. if you order from model space the de agostini online account wont work as the order number from model space is not recognized. in the USE you only have 1 supplier, its totally different and thus set up in a different way to here. hence there can be a lot of confusion when someone puts up a post in the UK and someone from the USA comments saying the opposite. hope this makes sense
[center]building: R2D2
Building: Red Bull RB7 RC kit
MadManMick
#16 Posted : 03 December 2018 13:31:33

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Joined: 25/10/2018
Posts: 8
Points: 27
Just spoken to customer services about this and they have confirmed that on their side payment is showing as being made and this won't affect the final delivery. BTW he did confirm, correctly the day the direct debit payment was made, happy days!
mpfiend
#17 Posted : 03 December 2018 16:20:52

Rank: Amateur level 2

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Joined: 17/01/2016
Posts: 46
Points: 146
Location: United Kingdom
MadManMick wrote:
Just spoken to customer services about this and they have confirmed that on their side payment is showing as being made and this won't affect the final delivery. BTW he did confirm, correctly the day the direct debit payment was made, happy days!


Thanks for letting us know.

Keith
mpfiend
#18 Posted : 06 December 2018 16:37:21

Rank: Amateur level 2

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Posts: 46
Points: 146
Location: United Kingdom
Gandale wrote:
This has now been noted and comments passed to Customer Services to look into.....

Regards

Alan


Have there been any more updates on this?

I would have expected to see my account updated by now with the details of the last pack being sent.

Regards

Keith.
Gandale
#19 Posted : 06 December 2018 18:27:30

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Official Builds, Tech Support, Registered, Administrators, Global Forum Support, Moderator

Joined: 08/09/2012
Posts: 12,719
Points: 38,837
Location: Aberdeen
mpfiend wrote:
Gandale wrote:
This has now been noted and comments passed to Customer Services to look into.....

Regards

Alan


Have there been any more updates on this?

I would have expected to see my account updated by now with the details of the last pack being sent.

Regards

Keith.


No further information as yet.....

Regards

Alan
kryten2b
#20 Posted : 07 December 2018 11:10:14

Rank: Pro

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Joined: 08/03/2011
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Points: 708
Location: Norwich
I checked mine today, no new updates since 7th November, so not shoing my last payment or any new dispatches Angry
Well spin my nipple-nuts & send me to Alaska

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