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Issues out of stock for about 6 months? Options
Markwarren
#41 Posted : 07 December 2018 15:59:05

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Refugee wrote:
Hi Mark, thanks for the pm. I tried to pm you back but your mailbox is full


Should work now, if you could resend

Many thanks
Mark
Randy Leutner
#42 Posted : 08 January 2019 14:12:26

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I am also having the same issues with missing issues.
I have not received 16 issues of my full kit purchase.
1 of the Binder sets and the mounting bracket.
CS says the same thing, "Out of stock" with no ETA.
trying to get help from the admin here so I will keep everyone posted but reading all the shipping issues I am becoming very concerned.

Markwarren
#43 Posted : 08 January 2019 17:13:32

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Randy Leutner wrote:
I am also having the same issues with missing issues.
I have not received 16 issues of my full kit purchase.
1 of the Binder sets and the mounting bracket.
CS says the same thing, "Out of stock" with no ETA.
trying to get help from the admin here so I will keep everyone posted but reading all the shipping issues I am becoming very concerned.



I have sent you a pm
millenniummax123
#44 Posted : 10 January 2019 08:03:51

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Hello,

I just bought this kit yesterday. It looks like a lot of people aren't getting their parts they paid for, and it is making me concerned. Should I just cancel my subscription? I mean honestly, if it's going to be a headache, I will just buy the Bandai perfect grade. Is stock an issue right now? They shouldn't be taking new orders if they can't honor the orders. Please advise.

Thanks,
Steve1701
#45 Posted : 10 January 2019 08:41:20

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if supply is going to be a problem we should be told as we order, i have received my first four issues, now i find out at some point i may have to wait a while for parts, please advise.
Tomick
#46 Posted : 10 January 2019 08:48:40
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millenniummax123 wrote:
They shouldn't be taking new orders if they can't honor the orders. Please advise.

Thanks,
All orders will be honoured.
Tomick
#47 Posted : 10 January 2019 08:50:36
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Steve1701 wrote:
if supply is going to be a problem we should be told as we order, i have received my first four issues, now i find out at some point i may have to wait a while for parts, please advise.
It’s a fluid situation and difficult to determine what might be out of stock by the time you need it but replenishment is ongoing and you will receive all issues.
Steve1701
#48 Posted : 10 January 2019 09:15:25

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Tomick wrote:
Steve1701 wrote:
if supply is going to be a problem we should be told as we order, i have received my first four issues, now i find out at some point i may have to wait a while for parts, please advise.
It’s a fluid situation and difficult to determine what might be out of stock by the time you need it but replenishment is ongoing and you will receive all issues.



thank you tomick for the info.
millenniummax123
#49 Posted : 10 January 2019 22:57:59

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Tomick wrote:
millenniummax123 wrote:
They shouldn't be taking new orders if they can't honor the orders. Please advise.

Thanks,
All orders will be honoured.


All orders will be honored but in what timeframe? Setting the terms of a monthly 12 month subscription and then sending parts 4 months late (from what I have read on here) isnt honoring the order. Is this going to be a headache or will the out of stock issue be a problem? Im thinking of ordering the first 6 months in a 2 month frame so at least I am ahead of the curve for the out of stock issue. Or should I just cancel the entire thing if its going to be an issue?
Peat33
#50 Posted : 11 January 2019 02:55:37

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I too have been told packs 15 and 16 are on back order. If they do not have all the issues how are they selling full kits. I had to wait over 2 months before to get issues. This is not honouring the 12 month agreement we have. If I am made to wait again it is a breach of contract thus I will request a full refund and return a half completed model to them.
Tomick
#51 Posted : 11 January 2019 06:52:21
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millenniummax123 wrote:
Tomick wrote:
millenniummax123 wrote:
They shouldn't be taking new orders if they can't honor the orders. Please advise.

Thanks,
All orders will be honoured.


All orders will be honored but in what timeframe? Setting the terms of a monthly 12 month subscription and then sending parts 4 months late (from what I have read on here) isnt honoring the order. Is this going to be a headache or will the out of stock issue be a problem? Im thinking of ordering the first 6 months in a 2 month frame so at least I am ahead of the curve for the out of stock issue. Or should I just cancel the entire thing if its going to be an issue?
It’s impossible to say what might go out of stock and don’t think there is a faculty to order in a 6 month batch, it would need to be monthly or full kit. If you have concerns, it’s best raised with US customer services who are best placed to advise the stock situation as the forum does not have access to such.
Markwarren
#52 Posted : 11 January 2019 07:50:31

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Peat33 wrote:
I too have been told packs 15 and 16 are on back order. If they do not have all the issues how are they selling full kits. I had to wait over 2 months before to get issues. This is not honouring the 12 month agreement we have. If I am made to wait again it is a breach of contract thus I will request a full refund and return a half completed model to them.


Your comments have been passed to the US office.

Regards
Mark
Peat33
#53 Posted : 11 January 2019 08:18:12

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Thank you but I have already spoken to US CS regarding this matter.
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