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Poor customer service. Options
Mustang
#1 Posted : 12 March 2019 16:43:32

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I brought the full kit in the sale before Christmas.

On checking it all out I found I was missing, yes you guest it pack 18 issue 58.

The bike kick stand, last week after after 3 months of endless emails and phone calls I got told it will be with me in 10 working days.

Cursing Cursing Cursing no today I got enough base board which is now the second one I've received.Cursing Cursing Cursing

How hard is it for a company to get one pack sent out. Really loosing confidence with DeAgAngry
Built. HMS Bounty, RMS Titanic, McLaren MP4-23, Flying Scotsman, Aston Martin DB5, Honda CB750, Mustang, R2-D2, Jaguar, Plus many plastic kits.
Building. Bismarck, U96, DeLorean, plastic kits.
To build. HMS Hood. HMS Victory. Cutty Sark. SoS, Lancaster bomber. DR1 Triplane. JU-87. Plus many many plastic kits.
Bcrorrer
#2 Posted : 15 March 2019 14:55:46

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I’ve been dealing with this same exact issue with the missing kick stand. I had my full kit since before September of 2018 and have been trying to get a blasted kick stand. I’ll get an issue that it should be in, but it’s not. I can’t really blame customer service, but quality control with the actual manufacturer. All I want is the kick stand and I’ll have it completed. I don’t know why this single part seems impossible to get. I think I literally have six or seven issue 58s, each with no kick stand. I don’t need more full issue 58 packs, just that single piece. I wonder if this was such a problem when this kit was first released.
Mustang
#3 Posted : 21 March 2019 20:40:36

Rank: Pro

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
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BigGrin BigGrin BigGrin yey I've finally received the missing side stand part BigGrin BigGrin BigGrin
Built. HMS Bounty, RMS Titanic, McLaren MP4-23, Flying Scotsman, Aston Martin DB5, Honda CB750, Mustang, R2-D2, Jaguar, Plus many plastic kits.
Building. Bismarck, U96, DeLorean, plastic kits.
To build. HMS Hood. HMS Victory. Cutty Sark. SoS, Lancaster bomber. DR1 Triplane. JU-87. Plus many many plastic kits.
Bcrorrer
#4 Posted : 22 March 2019 15:55:05

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Posts: 10
Points: 30
Well, then, they sure as heck need to send me mine. Putes me off to no end.
Bcrorrer
#5 Posted : 22 March 2019 15:57:59

Rank: Beginner Level 2

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Points: 30
Mustang, I need to know your secret. What did you do to get yours? Seems to be a lost cause to receive mine. Like beating a dead horse. I’ve begged and been more than patient. We’re talking six plus months here.
Mustang
#6 Posted : 22 March 2019 16:39:59

Rank: Pro

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
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Joined: 25/08/2012
Posts: 454
Points: 1,212
Location: Down in the vale of Bedfordshire
I just kept pestering there customer service until I got someone higher up in there department to take control of the matter and contact there Head Office.
Built. HMS Bounty, RMS Titanic, McLaren MP4-23, Flying Scotsman, Aston Martin DB5, Honda CB750, Mustang, R2-D2, Jaguar, Plus many plastic kits.
Building. Bismarck, U96, DeLorean, plastic kits.
To build. HMS Hood. HMS Victory. Cutty Sark. SoS, Lancaster bomber. DR1 Triplane. JU-87. Plus many many plastic kits.
Bcrorrer
#7 Posted : 22 March 2019 19:32:21

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Points: 30
Alright. Yeah, I sent them out an email earlier this week and explained the situation. I requested that it be escalated as well. It’s just ridiculous having been sent six or seven stage 58s each missing this silly stand.
Mustang
#8 Posted : 25 March 2019 12:26:17

Rank: Pro

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Registered

Joined: 25/08/2012
Posts: 454
Points: 1,212
Location: Down in the vale of Bedfordshire
Bcrorrer wrote:
Alright. Yeah, I sent them out an email earlier this week and explained the situation. I requested that it be escalated as well. It’s just ridiculous having been sent six or seven stage 58s each missing this silly stand.



Sent you a pm with details, good luck
Built. HMS Bounty, RMS Titanic, McLaren MP4-23, Flying Scotsman, Aston Martin DB5, Honda CB750, Mustang, R2-D2, Jaguar, Plus many plastic kits.
Building. Bismarck, U96, DeLorean, plastic kits.
To build. HMS Hood. HMS Victory. Cutty Sark. SoS, Lancaster bomber. DR1 Triplane. JU-87. Plus many many plastic kits.
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