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Missing packs Options
shurick
#1 Posted : 21 January 2018 20:51:14

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Location: Toronto
Hey guys, I am missing last pack 24 stages 78-80. ModelSpace is out of stock for the last 4 month and no idea when and if they will be getting the parts. Does anyone have extras by chance? Not getting any help from the company. Was offered a refund for last pack but what good does it do when I am sitting on other 23 useless packs and unable to complete the model??
Metal Mech
#2 Posted : 22 January 2018 01:07:44

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Hey welcome to the forum. I am the Forum Support Team member for the US, Canada and Mexico. I am sending you a PM with the information I need. Reply with this info and I will send it along and get you sorted out.

DeAgostini kit builds:

Millennium Falcon: 18% Complete
Shelby GT-500: 28% Complete
Thunderbird 2: 13.75% Complete
NYCpersian
#3 Posted : 31 January 2018 03:01:05

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Shurick, I have the same problem but I'm missing pack 22. This has been on-going for me since August 2017. I've spoken with multiple people at Model Space with no concrete results. I have a 21 month Countach laying in pieces and months 23 and 24 sitting in boxes.

I was going to start a Jag E-type subscription when I finished the Countach but now I'm not so sure. The Pocher 1/4 Ducati may get my future business instead.
Metal Mech
#4 Posted : 31 January 2018 05:27:33

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NYCpersian wrote:
Shurick, I have the same problem but I'm missing pack 22. This has been on-going for me since August 2017. I've spoken with multiple people at Model Space with no concrete results. I have a 21 month Countach laying in pieces and months 23 and 24 sitting in boxes.

I was going to start a Jag E-type subscription when I finished the Countach but now I'm not so sure. The Pocher 1/4 Ducati may get my future business instead.



I will send you a PM and if your interested I will send off your information and see if this can get sorted out.

DeAgostini kit builds:

Millennium Falcon: 18% Complete
Shelby GT-500: 28% Complete
Thunderbird 2: 13.75% Complete
Sean111
#5 Posted : 20 March 2018 05:10:37

Rank: Beginner Level 1

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Location: Alberta, Canada
NYCpersian wrote:
Shurick, I have the same problem but I'm missing pack 22. This has been on-going for me since August 2017. I've spoken with multiple people at Model Space with no concrete results. I have a 21 month Countach laying in pieces and months 23 and 24 sitting in boxes.

I was going to start a Jag E-type subscription when I finished the Countach but now I'm not so sure. The Pocher 1/4 Ducati may get my future business instead.


I'm in the same boat. I just got pack 24 in the mail today, I was pretty excited to get it done! Then I realized I'm still missing pack 22. I'm moving in May, and worried I'm going to lose or damage parts.

I was so excited to start another car after this one was done last November, but this is very discouraging. I really love all of the detail and assembling the model was great, but between the issues I've had with poorly finished painted surfaces and waiting 4 months (and counting) for the parts to finish the car, I think I'll take my $1500 purchase elsewhere.
Metal Mech
#6 Posted : 20 March 2018 12:00:31

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Sean111 wrote:
NYCpersian wrote:
Shurick, I have the same problem but I'm missing pack 22. This has been on-going for me since August 2017. I've spoken with multiple people at Model Space with no concrete results. I have a 21 month Countach laying in pieces and months 23 and 24 sitting in boxes.

I was going to start a Jag E-type subscription when I finished the Countach but now I'm not so sure. The Pocher 1/4 Ducati may get my future business instead.


I'm in the same boat. I just got pack 24 in the mail today, I was pretty excited to get it done! Then I realized I'm still missing pack 22. I'm moving in May, and worried I'm going to lose or damage parts.

I was so excited to start another car after this one was done last November, but this is very discouraging. I really love all of the detail and assembling the model was great, but between the issues I've had with poorly finished painted surfaces and waiting 4 months (and counting) for the parts to finish the car, I think I'll take my $1500 purchase elsewhere.

Sent you a PM, please reply and I will help get this sorted.

DeAgostini kit builds:

Millennium Falcon: 18% Complete
Shelby GT-500: 28% Complete
Thunderbird 2: 13.75% Complete
rfuller
#7 Posted : 20 April 2018 19:45:19

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I'm in the same boat with a full kit Lamborghini Countach that is missing pack 22 since August 2017. After months of being told it was on backorder, the last contact was to tell me it was due in a few weeks and that time has now passed. I can't get any response from support and I'm at the point of getting my credit card company involved. I'd rather have the pack to complete the kit set so I can complete the build tho. Any help would be appreciated. PM'd Metal Mech as he has asked others to do. I'll follow up with the results.
Tomick
#8 Posted : 20 April 2018 20:05:44

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Metal Mech should be able to assist
Metal Mech
#9 Posted : 20 April 2018 21:11:59

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rfuller wrote:
I'm in the same boat with a full kit Lamborghini Countach that is missing pack 22 since August 2017. After months of being told it was on backorder, the last contact was to tell me it was due in a few weeks and that time has now passed. I can't get any response from support and I'm at the point of getting my credit card company involved. I'd rather have the pack to complete the kit set so I can complete the build tho. Any help would be appreciated. PM'd Metal Mech as he has asked others to do. I'll follow up with the results.

I have sent you a PM with the information need. Will get this looked into as soon as I hear back from you.

DeAgostini kit builds:

Millennium Falcon: 18% Complete
Shelby GT-500: 28% Complete
Thunderbird 2: 13.75% Complete
Sean111
#10 Posted : 23 July 2018 05:09:51

Rank: Beginner Level 1

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Location: Alberta, Canada
Well, it's been almost a year now, and still no sign of pack 22. Anybody wanna sell me one, so that I can get this pile of parts off of my desk?
Sean111
#11 Posted : 10 December 2018 20:53:17

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Location: Alberta, Canada
Is anybody else still waiting for this pack? There are a couple of kits on sale I'd be interested in starting, but I don't want to get stuck with more expensive, incomplete kits...
Markwarren
#12 Posted : 10 December 2018 23:59:51

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Hi Sean,
I have sent you a pm

Cheers
Mark
boboz
#13 Posted : 18 December 2018 13:49:34

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Joined: 18/12/2018
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Good morning , I still haven't received these packs

pack 9

pack 10

pack 13

pack 14

pack 21

pack 22

issues ( 28,29,30,31,32,33,34,41,42,43,44,45,46,47,68,69,70,71,72,73,74)

I am in Italy , can somebody help me please ??
Thanks in advance
Tomick
#14 Posted : 18 December 2018 13:54:14

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boboz wrote:
Good morning , I still haven't received these packs

pack 9

pack 10

pack 13

pack 14

pack 21

pack 22

issues ( 28,29,30,31,32,33,34,41,42,43,44,45,46,47,68,69,70,71,72,73,74)

I am in Italy , can somebody help me please ??
Thanks in advance
You need to contact Italian customer services, the UK does not have any access to any Italian customer accounts
boboz
#15 Posted : 18 December 2018 14:03:07

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Hi , thanks for the quick response , i contacted italian customer service for about 1 year and half , and still the same answer , the packs are not in sotck at the moment , can somebody send me the packs from england ?
Tomick
#16 Posted : 18 December 2018 14:15:16

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boboz wrote:
Hi , thanks for the quick response , i contacted italian customer service for about 1 year and half , and still the same answer , the packs are not in sotck at the moment , can somebody send me the packs from england ?
That's not possible. A new delivery is expected soon and Italy should then be able to supply what you need.
Sean111
#17 Posted : 19 March 2019 23:12:35

Rank: Beginner Level 1

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Joined: 03/01/2017
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Location: Alberta, Canada
Has anybody received their missing pack yet? I'm starting to think I'll be stuck with an expensive, incomplete paperweight...
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