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Pack 10 and 11 missing mast/rigging plans Options
pr0317
#1 Posted : 05 January 2019 02:35:58

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Hey Guys,

Both my pack 10 and 11 were both missing the mast and rigging plans? Has this happened to anyone else? Customer service is trying to get me the plans but said it will be over a month to get them from the UK.

Is there any other way to get these plans?

Thanks!
AdmPhoenix
#2 Posted : 05 January 2019 05:27:48

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I had the same issue with all the plans. Didn't get a single one in any of the packs. I contacted customer service and have received all the bowsprit and mast plans. Just waiting on the rigging plan. Took about 3-4 to receive them. Not even close to that part of the build so it's not a big issue, just annoying.
Markwarren
#3 Posted : 05 January 2019 10:41:47

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pr0317 wrote:
Hey Guys,

Both my pack 10 and 11 were both missing the mast and rigging plans? Has this happened to anyone else? Customer service is trying to get me the plans but said it will be over a month to get them from the UK.

Is there any other way to get these plans?

Thanks!

I’m sure c/s will get them to you as soon as they arrive.

Regards
Mark
AdmPhoenix
#4 Posted : 16 January 2019 02:24:55

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Location: WV, USA
Just got my last set of plans, the rigging. I think there's a problem with the packing department here in the US but I have to say that the Customer Service group has been outstanding in providing the missing plans in about 3 weeks each time! When you consider that they have all been mailed from England I'd say that's a pretty good response.
leggolon
#5 Posted : 02 June 2019 16:18:00

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Received pack 10 and no rigging or masting plans !!!!! Quality control problem???? Whats the quickest way to aquire these parts?
AdmPhoenix
#6 Posted : 04 June 2019 13:35:41

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I just contacted customer service via email with each pack (didn't get plans in any of the packs!). Each time they replied within a day or so and said they would send them out. I received them in about 3 weeks. At the time I was only up to pack 5 or 6 in my build so it never delayed any work I was doing. It is rather annoying to not get the plans with any of the last several packs but I will say CS was very responsive each time I contacted them.
Flyteach
#7 Posted : 23 December 2019 19:03:52

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Unfortunately, it doesn't seem to have been fixed. I got my packs over the summer and just now realized (yeah, I'm behind) that they are missing. Customer service has not been very helpful. Any suggestions?
Thanks!
Jim
Flyteach
#8 Posted : 23 February 2020 19:02:23

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Hi Guys,
OK, so now I'm really confused. Called c/s about missing mast and rigging plans. Got 4 plans (Foremast, Mizzenmast, Bowsprit, Mainmast). Realized that I was still missing the Rigging Plans (Pack 11 shows a paper for that). So, I call c/s again and I get shipped an unlabeled set of plans (nothing marking it as USS Constitution) starting with a 'J' in the first block in top left corner. So, now I'm thinking I'm still missing some plans. Can someone tell me how many plans I'm supposed to have (since the instructions are not specific?) Fortunately, I'm not really needing them yet (just ready to start sepele planking), but now I'm getting concerned that I'll ever really have the full set of plans. I've gotten and continue to get great support for the Falcon, R2D2, and X-Wing, but support for the Constitution has not been up to that same standard.
arpurchase
#9 Posted : 23 February 2020 19:55:50

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Hi Flyteach

It sounds like you have all the correct plans for the foremast and the other three masts.

The set of rigging plans should be two sheets starting with stage 'A' through to stage 'R' so it sounds like you have the second sheet of rigging plans and are missing the first sheet.

Please contact C/S to obtain the missing plan you need or send a PM to the link below giving the relevant information to obtain what you need.

Also take note of the link below for any USA builders of the Conny needing plans-

https://forum.model-spac...=322548&#post322548

Andy
Current builds:-C57,Zero, Lamborghini Countach, Caldercraft HMS Agamemnon,Robi,R2-D2, MFH Cobra .

birdaj2
#10 Posted : 23 February 2020 20:01:01

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Flyteach wrote:
Hi Guys,
OK, so now I'm really confused. Called c/s about missing mast and rigging plans. Got 4 plans (Foremast, Mizzenmast, Bowsprit, Mainmast). Realized that I was still missing the Rigging Plans (Pack 11 shows a paper for that). So, I call c/s again and I get shipped an unlabeled set of plans (nothing marking it as USS Constitution) starting with a 'J' in the first block in top left corner. So, now I'm thinking I'm still missing some plans. Can someone tell me how many plans I'm supposed to have (since the instructions are not specific?) Fortunately, I'm not really needing them yet (just ready to start sepele planking), but now I'm getting concerned that I'll ever really have the full set of plans. I've gotten and continue to get great support for the Falcon, R2D2, and X-Wing, but support for the Constitution has not been up to that same standard.


Just looked at my kit and i have the following:

Mizzenmast

Rigging plan

Mainmast

Foremast

Bowsprit

Kind regards

Tony
Happy Modelling

BUILDING: Harley Davidson Fat boy, E-Type Jaguar, Lam. Countach, Hachette Spitfire Mk 1A
COLLECTING 1:200 Bismarck (Hachette)
SUBSCRIPTION COMPLETE (Awaiting building): USS Constitution
COMPLETED: Porsche 911
admin
#11 Posted : 24 February 2020 00:38:11
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Pm me. There is a set of plans that were missing from provided inventory. I made a post regarding this issue in the General Constitution discussion.
Mark Adams
Flyteach
#12 Posted : 07 March 2020 19:34:32

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Got 'em! Thanks Mark!
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