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Jaguar E-type display Case Options
andali15
#41 Posted : 11 June 2019 13:37:32

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Looks like you will get a refund, although you will pay for return, and the look outside for a case like Roy’s shown you. Andy.
roymattblack
#42 Posted : 11 June 2019 14:30:23

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Why at your expense?
The case delivered is wrong. Not your mistake.
birdaj2
#43 Posted : 11 June 2019 15:45:44

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Might also be in your interests to find out what the refund value will be.

They have 2 of these cases in the shop both with the same dimensions but one is £69.99 and the other £99.99

Would hate to think it costs you say £15-£20 to return it and you get the £69.99 refund. I think your premium payment less the specification plaque needs to be worked out first.

Just a suggestion as it might be in your own interests to question this point.

Tony
Happy Modelling

Tony

Project: USS Constitution - subscription complete. Project: HMS Surprise (14 month option)
Project: Porsche 911 - subscribed to the 24 month option. Project: Jaguar - E type
Project: Harley Davidson Fat boy. Project: Lam. Countach
Project: 1:200 Bismarck (hachette). Project: James Bond DB5 (eaglemoss)
Steve1701
#44 Posted : 11 June 2019 16:32:31

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thanks guys, im glad its just not me that thinks this is out of order, i dont see why i should pay for return delivery when its their fault, im gonna calm down a bit for now till my head clears.. thanks again for all your advice.
birdaj2
#45 Posted : 11 June 2019 16:42:49

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Steve

I understand how you feel.

If i spent money on an advertised product and what turned up was different as in this situation i would not be best pleased either.

The car model looks like being a nice model when complete but that case they have supplied (in my own opinion which may well differ to others thoughts) does not do justice to the model - it looks terrible even if it was sized correctly.

In terms of you paying the postage i would check the listings for the jag to see if deagostini put in any clauses to the effect "we reserve the right to offer a different case of a higher or equal value to that advertised". If there is no such clause then they have supplied something different to what you paid for and i would suggest that puts the return cost back on them and not you.

I hope you manage to get this sorted out to your satisfaction.

Tony
Happy Modelling

Tony

Project: USS Constitution - subscription complete. Project: HMS Surprise (14 month option)
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Project: Harley Davidson Fat boy. Project: Lam. Countach
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jabber
#46 Posted : 11 June 2019 17:58:34

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I contacted customer service by email the other day (8th June) and as yet have received no reply. I was also asking for a refund or the correct case sending to me. I will try to contact them again, but this time I shall be a little more direct. How dare they ignore our valid complaints. I don't see why we should pay the return postage when they have supplied the incorrect product. It is such a shame they are ruining what was a superb most enjoyable modelling experience and a superb model.
roymattblack
#47 Posted : 11 June 2019 19:19:41

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If my memory serves me correctly, I think this matter was exactly the same with the Shelby...
AlexW
#48 Posted : 12 June 2019 16:33:49

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Hi Roy,
Could you post a link to the ebay shop you use for your cases, or let us know the seller name. It looks far superior to what we have ended up with.
Thanks,
Alex
roymattblack
#49 Posted : 12 June 2019 16:52:26

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I get mine here:

http://www.inperspextive...ct/category&path=59

The guy will even make them in custom sizes.

Roy.
AlexW
#50 Posted : 12 June 2019 19:48:37

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Thanks,
Alex
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