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Missing components - standard pack 4 stage 32 Options
michael.rolph
#1 Posted : 12 August 2019 16:03:24

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I am missing the metal gun components from pack 4 - stage 32 (components 32-3 and 32-4)

I emailed on the 2nd of August and have had no response
Gandale
#2 Posted : 12 August 2019 16:18:41

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michael.rolph wrote:
I am missing the metal gun components from pack 4 - stage 32 (components 32-3 and 32-4)

I emailed on the 2nd of August and have had no response


Hi Michael, give customer services a call and request a replacement issue 32. Far better to call them rather than email, you'll get an instant response from them. Make sure you have your subscription number to hand when calling. If you get no joy after calling then let us know....

Regards

Alan
michael.rolph
#3 Posted : 13 August 2019 10:32:11

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Gandale wrote:
michael.rolph wrote:
I am missing the metal gun components from pack 4 - stage 32 (components 32-3 and 32-4)

I emailed on the 2nd of August and have had no response


Hi Michael, give customer services a call and request a replacement issue 32. Far better to call them rather than email, you'll get an instant response from them. Make sure you have your subscription number to hand when calling. If you get no joy after calling then let us know....

Regards

Alan


I've contacted customer services and they said they will send out the parts.
The phone system seems to have improved the last couple of times I've phoned them it was like talking to someone with a can on a string underwater.

I will update the topic once I receive the parts.
Gandale
#4 Posted : 13 August 2019 10:48:55

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michael.rolph wrote:
Gandale wrote:
michael.rolph wrote:
I am missing the metal gun components from pack 4 - stage 32 (components 32-3 and 32-4)

I emailed on the 2nd of August and have had no response


Hi Michael, give customer services a call and request a replacement issue 32. Far better to call them rather than email, you'll get an instant response from them. Make sure you have your subscription number to hand when calling. If you get no joy after calling then let us know....

Regards

Alan


I've contacted customer services and they said they will send out the parts.
The phone system seems to have improved the last couple of times I've phoned them it was like talking to someone with a can on a string underwater.

I will update the topic once I receive the parts.


Hopefully you will receive the parts soon.... Good to know you had a positive response from CS.....

Regards

Alan
michael.rolph
#5 Posted : 16 August 2019 12:08:43

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The replacement pack has arrived
Gandale
#6 Posted : 16 August 2019 18:32:32

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[quote=michael.rolph]The replacement pack has arrived[/quote,

Thanks for letting us know Michael, appreciated.... Cool Cool .. Will close this issue down and delete this topic soon....

Regards

Alan
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