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Charlie Dude
#1 Posted : 09 September 2019 17:03:14

Rank: Beginner Level 1

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Joined: 04/09/2019
Posts: 6
Points: 18
Location: Kent, Wa.
Has anyone here purchased the "full kit"? I'm wondering how it comes? Is everything packaged like the subscription purchase where you get each one separate? I haven't received mine yet, but the shipping confirmation doesn't list 9-19 subscriptions as being sent? I tried e-mailing DeAgostini about it a few days ago and haven't gotten a reply.
Gandale
#2 Posted : 09 September 2019 20:22:11

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

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Hi Charlie, you should receive 100 issues all individually packaged as per the subscription. When you receive the kit you should check all issues carefully for possible damaged/missing parts. If the shipping notice does not state issues 9-19 then it could be because they are presently out of stock and will be sent later. CS will be able to advise when these issues are due to be sent.

Rest assured, you will receive all the issues to enable you to complete your build. When contacting CS, I would recommend you give them a call, you'll get a far quicker response to your query that way. Just ensure you have your order number to hand when calling...

Regards

Alan
Charlie Dude
#3 Posted : 10 September 2019 03:57:06

Rank: Beginner Level 1

Groups: Registered

Joined: 04/09/2019
Posts: 6
Points: 18
Location: Kent, Wa.
Thanks for the reply.

It doesn't say anything about it not being complete and CS hasn't replied to the e-mail I sent them about it. This is what the confirmation shows:

Qty
Product
Unit Price
Shipping
Tax
Subtotal
1
Star Wars R2D2 - Month 1 - Full Kit
$1,199.25
$0.00
$0.00
$1,199.25
1
Star Wars R2D2 - Month 2 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 3 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 4 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 5 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 6 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 7 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 8 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 20 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 21 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 22 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 23 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 24 - Full Kit
$0.00
$0.00
$0.00
$0.00
1
Star Wars R2D2 - Month 25 - Full Kit
$0.00
$0.00
$0.00
$0.00
Total:$1,199.25
Gandale
#4 Posted : 10 September 2019 09:23:49

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 13,769
Points: 42,103
Location: Aberdeen
Hi Charlie, give CS a call. They'll be able to give you the definitive answer on your order and when you can expect the remaining packs to be sent. As I said, call them rather than email, you'll get a quicker response that way....

Regards

Alan
Charlie Dude
#5 Posted : 10 September 2019 22:34:30

Rank: Beginner Level 1

Groups: Registered

Joined: 04/09/2019
Posts: 6
Points: 18
Location: Kent, Wa.
I got a reply to the e-mail I sent:

"I apologize for the delay in responding to your inquiry and for the mix-up with the confirmation email you received. I can confirm that our records show that your order for the Millennium Falcon Full Kit contains all 25 months including Months 9-19."

I ordered the R2D2 kit, not the Millennium Falcon
Gandale
#6 Posted : 10 September 2019 23:22:04

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 13,769
Points: 42,103
Location: Aberdeen
Good to hear you've had a reply.... Its probably just a typo made by the CS Rep, easily done. Wait until your kit arrives, check it over thoroughly then take it from there.

Regards

Alan
Charlie Dude
#7 Posted : 10 September 2019 23:36:23

Rank: Beginner Level 1

Groups: Registered

Joined: 04/09/2019
Posts: 6
Points: 18
Location: Kent, Wa.
It should be here in a couple of days, we'll see?

Thanks Alan
admin
#8 Posted : 11 September 2019 02:52:56
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 893
Points: 2,835
Charliedude, if you could PM me, I’ll confirm whether or not you got the right kit coming. I’ll need your name, and city/state.
Mark Adams
Charlie Dude
#9 Posted : 11 September 2019 17:19:53

Rank: Beginner Level 1

Groups: Registered

Joined: 04/09/2019
Posts: 6
Points: 18
Location: Kent, Wa.
PM sent
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