Welcome Guest Search | Active Topics | Log In | Register

X wing Sub Options
corelki2005
#1 Posted : 18 October 2019 16:41:56

Rank: Beginner Level 1

Groups: Registered

Joined: 27/09/2012
Posts: 8
Points: 4
Last month I subbed to the X wing after 4 weeks didn't receive my welcome email etc but the dd was showing up on my bank account. So a couple of days ago I contacted c/s they said that I should of got the welcome email at the end of the sub process and that they couldn't find any sub registered to my email address. They also said try again or send them the details and they would enter it manually.

So last night I sent them the details, this morning they tell me that they can not enter the details because my email address is already registered with them and to give them an alternative.


So is it a case of every time I sub to a model I HAVE to have a different email address.

Here is a copy of the email:-


Thank you for your e-mail.

Unfortunately it is not possible to make a new subscription with the e-mail:

cXXXXXX2@hXXXXXl.co.uk

because had already been used.

Please provide us an alternative e-mail address which has never been used on the site.

Best regards,


Customer Care


Gandale
#2 Posted : 18 October 2019 22:49:11

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 14,194
Points: 43,380
Location: Aberdeen
This is certainly a strange one on me. I've had several subscriptions with DeAg and have only ever used the one email address... That said, your comments have been noted and will see what we can find out... If we need any info then we'll get back to you....Cool Cool

Regards

Alan
admin
#3 Posted : 18 October 2019 23:50:14
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,058
Points: 3,305
corelki2005 wrote:
Last month I subbed to the X wing after 4 weeks didn't receive my welcome email etc but the dd was showing up on my bank account. So a couple of days ago I contacted c/s they said that I should of got the welcome email at the end of the sub process and that they couldn't find any sub registered to my email address. They also said try again or send them the details and they would enter it manually.

So last night I sent them the details, this morning they tell me that they can not enter the details because my email address is already registered with them and to give them an alternative.


So is it a case of every time I sub to a model I HAVE to have a different email address.

Here is a copy of the email:-


Thank you for your e-mail.

Unfortunately it is not possible to make a new subscription with the e-mail:

cXXXXXX2@hXXXXXl.co.uk

because had already been used.

Please provide us an alternative e-mail address which has never been used on the site.

Best regards,


Customer Care





Hello,

Can you PM me your full details, and if it is through DeAgostini Partworks, or ModelSpace? I’ll try and get you sorted.


Thanks!
Mark Adams
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 0.126 seconds.
DeAgostini