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MF Customer Service? Options
Spookyville
#1 Posted : 05 November 2019 12:04:54

Rank: Beginner Level 1

Groups: Registered

Joined: 11/03/2017
Posts: 5
Points: 15
Location: UK
I had to pause my MF sub last year due to redundancy, I called and spoke to someone back in July 2019 to restart it and gave updated payment details.
Since then I have had nothing delivered, heard nothing and any attempt to contact customer service via email or telephone has failed. I did get one email reply stating that I would receive something in October but nothing.
Getting seriously frustrated with this now, shocking lack of respect for the customer by this company.
roymattblack
#2 Posted : 05 November 2019 12:21:53

Rank: Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalOutstanding Build: An award for an outstanding build
Groups: Registered, Moderator, Administrators, Global Forum Support

Joined: 04/06/2011
Posts: 2,449
Points: 7,472
Location: ipswich
Send a PM direct to 'Admin' on this forum.
I'm sure he'll be able to sort it.

Roy.
Spookyville
#3 Posted : 05 November 2019 12:32:49

Rank: Beginner Level 1

Groups: Registered

Joined: 11/03/2017
Posts: 5
Points: 15
Location: UK
Thanks, will do. Just want to get things sorted and running again!
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