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HMS Victory - Pack 2 where are you?? Options
Jolley
#1 Posted : 10 August 2019 19:00:52

Rank: Beginner Level 1


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Joined: 19/07/2015
Posts: 6
Points: 18
Location: Canada
I'm wondering if anyone has heard about when Pack #2 will be restocked. I can't seem to get any information out of customer service. I’ve been waiting for months for this pack as well as for the tiles and paint set. Any info anyone has would be great

Thanks
John
On Bench:
AL Bluenose II

Waiting for packs:
HMS Victory 12 month subscription
VASA 12 month subscription
admin
#2 Posted : 11 August 2019 00:09:03
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,222
Points: 3,771
Jolley wrote:
I'm wondering if anyone has heard about when Pack #2 will be restocked. I can't seem to get any information out of customer service. I’ve been waiting for mouths for this pack as well as for the tiles and paint set. Any info anyone has would be great

Thanks
John


Hi John,

I’ve been trying to get a delivery date. The person I need to talk to is in Italy, and most of the country takes August off. I will post a note in the Inventory Updates section as soon as I know something solid.

They will absolutely get stock, but the timing is uncertain. In the meantime, you can work on masts, the boats, and all the rest of the bazillion little details that need to be built up.
Mark Adams
Jolley
#3 Posted : 11 August 2019 13:49:27

Rank: Beginner Level 1


Groups: Registered

Joined: 19/07/2015
Posts: 6
Points: 18
Location: Canada
Thanks for the update Mark. I wish I could work on other parts but I've purchased the 12 month subscription so I only have pack 1 and that's complete. I do have the AL Bluenose 2 I think I will start while I'm waiting.

John
On Bench:
AL Bluenose II

Waiting for packs:
HMS Victory 12 month subscription
VASA 12 month subscription
admin
#4 Posted : 12 August 2019 22:39:19
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,222
Points: 3,771
Jolley wrote:
Thanks for the update Mark. I wish I could work on other parts but I've purchased the 12 month subscription so I only have pack 1 and that's complete. I do have the AL Bluenose 2 I think I will start while I'm waiting.

John


Hi John,

Thank you for your patience! Again, I’ll post as soon as I know something.

Mark Adams
Jolley
#5 Posted : 06 November 2019 17:03:11

Rank: Beginner Level 1


Groups: Registered

Joined: 19/07/2015
Posts: 6
Points: 18
Location: Canada
Pack 2 update

I requested an update from customer service 4 days ago and I have just received the below response;


From: "Customer Service, DeAgostiniusa" <Customerservice@deagostiniusa.com>
Date: November 6, 2019 at 8:43:46 AM MST
To: John Jolley
Subject: RE: Outstanding orders
Dear John,

I apologize for the delay receiving Pack 2 for the HMS Victory model. Inventory recently arrived at the warehouse for Pack 2 and is in the process of being shipped out to you at this time. Please allow 6-8 business days from the shipping confirmation email for this item to arrive.

If you have any other questions, or if I can be of any further assistance, please do not hesitate to contact me again.

Regards,
Jeremiah C.
www.deagostiniusa.com [deagostiniusa.com]
www.model-space.com/us [model-space.com]
Customer Service: 877-544-6779
Hours: Monday - Friday 7:00 am to 5:30 pm (CST)


So I expect to get the pack in about 2 weeks after I recieve the shipping email, this allows for the pack coming through Canadian customs. I will let everyone know if it arrives

Cross your fingers
John

On Bench:
AL Bluenose II

Waiting for packs:
HMS Victory 12 month subscription
VASA 12 month subscription
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