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MF - Missing parts starting to feel ripped off Options
RichIOM
#1 Posted : 07 November 2019 16:40:57

Rank: Newbie

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Joined: 07/11/2019
Posts: 4
Points: 2
I've been working my way through this build and I've discovered some parts missing from issue 38, more accurately I have an additional part but missing another.

I've tried every which way to contact customer support but it seems none existent. They don't reply to emails (unless it's for the X-Wing), and they don't answer the support number (unless it's for the X-Wing).

Essentially it seems they're not interested in supporting past subscriptions.

I've spent a lot of money on this, like I'm sure many of you have, through the subscription and I have all issues I believe without going through every single one of them, I was happy just working through them.

Where do I go from here?

Thanks.
Gandale
#2 Posted : 07 November 2019 17:00:05

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Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding build
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Your comments have been noted and will see what we can do to get this sorted out for you.....

Regards

Alan
admin
#3 Posted : 07 November 2019 18:22:58
Rank: Administration


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RichIOM wrote:
I've been working my way through this build and I've discovered some parts missing from issue 38, more accurately I have an additional part but missing another.

I've tried every which way to contact customer support but it seems none existent. They don't reply to emails (unless it's for the X-Wing), and they don't answer the support number (unless it's for the X-Wing).

Essentially it seems they're not interested in supporting past subscriptions.

I've spent a lot of money on this, like I'm sure many of you have, through the subscription and I have all issues I believe without going through every single one of them, I was happy just working through them.

Where do I go from here?

Thanks.


Hello,

Can you please PM me with your build details? (Which kit, what parts, name, address, subscription number)

Thanks!

Mark
Mark Adams
RichIOM
#4 Posted : 08 November 2019 11:50:12

Rank: Newbie

Groups: Registered

Joined: 07/11/2019
Posts: 4
Points: 2
PM sent, thank you for your help.

It's more reassuring to see this process is available to us.

I wasn't aware of this process hence my post was moved from the Millennium Falcon build area.
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