Welcome Guest Search | Active Topics | Log In | Register

smithj2540@gmail.com Options
smithj2540@gmail.com
#1 Posted : 03 May 2020 18:21:54

Rank: Beginner Level 2

Groups: Registered

Joined: 07/01/2020
Posts: 10
Points: 13
Location: Toronto, Ontario Canada
Why when you call the customer service number the rep never has any real information regarding your order? every time I call call to find out what the current hold up is I get the same answer. it is at the warehouse awaiting shipping. I am missing March, April, and now May of the Millennium Falcon. I understand the COVID issue we are having and I would be cool with that; except i am being told that isnt the case from the call center. My biggest issue is i shouldnt have to wait now 3 months for a supervisor to call me. I ask to speak with a supervisor every time I call because the call taker has no information.and there is never a supervisor. please help me I have paid my fees i shuld be entitled to a reasonable explaination as to what is going on.
Gandale
#2 Posted : 03 May 2020 19:54:12

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of Honour
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 14,857
Points: 45,404
Location: Aberdeen
Send a PM to admin giving details of your problem and quoting your subscription number.

Regards

Alan
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 0.083 seconds.
DeAgostini