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FrankC
#1 Posted : 22 June 2021 23:40:55

Rank: Newbie

Groups: Registered

Joined: 12/06/2021
Posts: 3
Points: 9
Location: USA
I haven't received anything on my subscription since May. Now I see all Star Wars kits have been removed from the website. I've written serval times and have not received a response. Does anyone know if they will be fulfilling subscriptions or am I stuck in the middle of a build?Confused
admin
#2 Posted : 23 June 2021 01:27:17
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,595
Points: 4,955
Location: Nevada, US
Hi,

All existent subs through DeAgostini US will still be fulfilled by DeAgostini. What parts pack are you waiting on?

Best,

Mark
"Each person you interact with, is an entire universe unto themselves .."

Albert Eisenstein

.

CaptnBirdseye
#3 Posted : 23 June 2021 07:50:42

Rank: Elite

Active Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalBuild-Diary Medal: Build-Diary Medal of Honour
Groups: Registered, Official Builds

Joined: 10/05/2010
Posts: 2,472
Points: 7,108
Location: Lincolnshire
Is it Pack 15 by any chance?
FrankC
#4 Posted : 24 June 2021 06:21:18

Rank: Newbie

Groups: Registered

Joined: 12/06/2021
Posts: 3
Points: 9
Location: USA
I made it to Pack #40 and it stopped. Would love to see this build through to the end.
admin
#5 Posted : 24 June 2021 06:35:52
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,595
Points: 4,955
Location: Nevada, US
Zip me your details in a PM. There’s hope!

Mark
"Each person you interact with, is an entire universe unto themselves .."

Albert Eisenstein

.

FrankC
#6 Posted : 24 June 2021 19:19:16

Rank: Newbie

Groups: Registered

Joined: 12/06/2021
Posts: 3
Points: 9
Location: USA
Info sent! Thank you!
r2p0
#7 Posted : 30 June 2021 02:32:59

Rank: Beginner Level 1

Groups: Registered

Joined: 03/04/2021
Posts: 5
Points: 18
nothing received since november and no response .... very disapointed .... poor service
CaptnBirdseye
#8 Posted : 30 June 2021 18:08:39

Rank: Elite

Active Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalBuild-Diary Medal: Build-Diary Medal of Honour
Groups: Registered, Official Builds

Joined: 10/05/2010
Posts: 2,472
Points: 7,108
Location: Lincolnshire
r2p0 wrote:
nothing received since november and no response .... very disapointed .... poor service


Yeah it’s not so much the delays (with the pandemic, only to be expected), but the total lack of response from DA!
Whenever I had issues with Hachette, they sent a letter out to all subscribers telling them what was happening and when it would hopefully be resolved by.
Absolutely nada from DA, and I hope someone forwards this comment up the chain
Capt.Raccoon
#9 Posted : 15 July 2021 19:13:35

Rank: Newbie

Groups: Registered

Joined: 14/07/2021
Posts: 3
Points: 9
Just got charged for a July without receiving June box

Kinda disappointing
r2p0
#10 Posted : 15 July 2021 20:01:21

Rank: Beginner Level 1

Groups: Registered

Joined: 03/04/2021
Posts: 5
Points: 18
nothing here since november ... still waiting pack 15 , very very disapointed ... if i could change my mind ,,,i'll would and buy an ucs lego instead this subscription .... no consideration for customer
admin
#11 Posted : 16 July 2021 00:32:19
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,595
Points: 4,955
Location: Nevada, US
Hi,

For whatever reason, pack 15 has been a problem for ages. The last I heard was that there is still known arrival date. The only reassurance I can offer is that you are guaranteed of getting it. When though…

Sorry!

Mark
"Each person you interact with, is an entire universe unto themselves .."

Albert Eisenstein

.

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