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Kratos8051
#1 Posted : 01 February 2013 14:28:10

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Joined: 04/06/2012
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Location: Potchefstroom, South Africa
Hi guys,

Apparently four binders are required to store the McLaren mags. I only received one (the free one with issue 2). The rest are supposed to be charged at issues 17, 32, 47 and 62. I am at 32, but haven't received any additional binders yet. I was under the impression they will be charged and sent automatically. Did any of you receive the binders? Should I explicitly request it?
Tomick
#2 Posted : 01 February 2013 15:11:57
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Check with customer services that you are noted to receive them as it could be that an opt is noted on your account
Kratos8051
#3 Posted : 01 February 2013 17:00:48

Rank: Amateur Level 1

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Joined: 04/06/2012
Posts: 30
Points: 93
Location: Potchefstroom, South Africa
Thanks for the reply Mr T. However, our local supplier is quite useless when it comes to customer service. I will see if I can get an answer from them.
RM1
#4 Posted : 02 February 2013 07:16:50

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Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalOutstanding Build: An award for an outstanding buildCompetition Winner of Model Builds: Competition Winner of Model Builds
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Hi Kratos. I get my issues on subscription but I do have to email a request to JE to get the binders. Haven't had a problem with them. I decided to go for five binders as each holds 20 and four won't quite make it. I'm putting 17 per binder.
Malc.
Kratos8051
#5 Posted : 02 February 2013 09:36:44

Rank: Amateur Level 1

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Joined: 04/06/2012
Posts: 30
Points: 93
Location: Potchefstroom, South Africa
Really? You never had a problem with JE if you communicate via email? They NEVER respond to my emails. A month ago I sent them an email asking about the folders, but the haven't replied since. This is not the first time this had happened. This pretty much happens every single time I email them. One time I tried to phone, but he "very helpful" lady on the phone said I should send an email....

So, what's your secret in getting a response from them?
RM1
#6 Posted : 02 February 2013 11:43:19

Rank: Master

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalOutstanding Build: An award for an outstanding buildCompetition Winner of Model Builds: Competition Winner of Model Builds
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Joined: 27/03/2012
Posts: 1,434
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Location: johannesburg
maybe I'm just luckyBigGrin I'll PM you the details of who I email, to you next week.
malc.

Kratos8051
#7 Posted : 02 February 2013 14:03:48

Rank: Amateur Level 1

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Joined: 04/06/2012
Posts: 30
Points: 93
Location: Potchefstroom, South Africa
Great! Thank Malc! Appreciate it!
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