Welcome Guest Search | Active Topics | Log In | Register

Australian Subscriber. Options
fizball
#1 Posted : 22 October 2018 10:24:45

Rank: Beginner Level 1


Groups: Registered

Joined: 14/03/2016
Posts: 7
Points: 21
Location: Melbourne
I started this subscription on 18 March 2016. The Australian distributor went out of business in mid July and I am still missing 6 issues the replacement cockpit and issue 100a.

There has been no word from De Agostini on their Australian facebook page since 7 August.

I know issue 100a was sent out for free, is that the same with the replacement cockpit?

Does anyone here know what is going on?

Cheers.
Tomick
#2 Posted : 22 October 2018 10:36:24
Rank: Administration
Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contribution
Groups:

Joined: 08/03/2010
Posts: 19,138
Points: 53,391
Location: UK
fizball
#3 Posted : 22 October 2018 11:25:38

Rank: Beginner Level 1


Groups: Registered

Joined: 14/03/2016
Posts: 7
Points: 21
Location: Melbourne
Ok. I know it is not De Agostini's fault. I guess patience is the order of the day.

Thank you for the response Tomick.
JCON
#4 Posted : 19 January 2019 05:17:19

Rank: Newbie

Groups: Registered

Joined: 19/01/2019
Posts: 1
Points: 3
Location: Australia
Hi Guys,

I don't know what the problem is but I'm still missing issue 24 and 87 (and binders) and have been trying for months to get them from the new Australia De Agostini service centre. I keep getting the run around like this from the Customer_Service_Aus@deagostini-service.com:

"Hi Jason

We're really sorry to hear that you're waiting on some issues and binders to complete your collection, and also that you weren't notified of the changeover.

We are currently in the process of transferring the subscriptions from Bissett through to our new customer services. This hasn't been completed for your collection just yet however we expect it to be within the next few weeks. As soon as we've received the subscriptions and information we'll be able to help you with this, and please do rest assured that we will be able to fulfill your orders for your outstanding items.

We'd advise contacting us again in a few weeks time, at this point we'll hopefully be able to provide you with more of an update.

Thank you for your patience with this and apologies for any inconvenience caused".

I've had this reply more than once, and was wonder if any one has had the same issue and could offer a solution?

Cheers


Jason


Tomick
#5 Posted : 19 January 2019 09:38:51
Rank: Administration
Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contribution
Groups:

Joined: 08/03/2010
Posts: 19,138
Points: 53,391
Location: UK
If you email internationalshipping@model-space.co.uk they may be able to assist in resolving the two issues needed
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 0.122 seconds.
DeAgostini