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Payments page / sent partworks etc Options
Hyperdrive Kid
#1 Posted : 15 May 2019 20:53:24

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Hi all,
Just wondering if there is an issue with the page you login to see credits/debits, and the sent dates of partworks, it has been down now for weeks.

Has the web address changed at all?

Cheers

birdaj2
#2 Posted : 15 May 2019 21:09:38

Rank: Super-Elite

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Location: Wiltshire
Must admit i have not used it for a long time but just tried to access it and get the folliwing message:

"Unfortunately the system is unavailable at present due to urgent maintenance. We are sorry for any inconvenience this may cause. We hope to have the system back up and running again as soon as possible."

I purchased the san francisco some time ago but the instructions for that one were on a Jacklin website and that one i can get too.

Maybe drop a note or give customer setvices a call to check might get you an answer.

Tony
Happy Modelling

Project: USS Constitution - subscription complete.
Project: Porsche 911 - subscribed to the 24 month option. Project: Jaguar - E type
Project: Harley Davidson Fat boy. Project: Lam. Countach
Project: 1:200 Bismarck (hachette). Project: James Bond DB5 (eaglemoss)
Hyperdrive Kid
#3 Posted : 15 May 2019 21:20:03

Rank: Semi-Pro Level 1
Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 27/03/2017
Posts: 42
Points: 177
Yes thats the message I get, I did ask them via email, but they didn't answer that question, they just gave me a breakdown of payments sent and received. I do not know if I will get a reply to my original question, hence asking here.

I have lost faith with it all, especially waiting 6 months for issue 61 of the r2d2 build, and others out of stock
for ages as well. I am lucky that R2 works as he should, I have read horror stories with all the problems people are having with theirs.... But for me, R2 will be my last deag' purchase. it's not worth all the hassle.
birdaj2
#4 Posted : 15 May 2019 21:25:04

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contribution
Groups: Registered

Joined: 31/05/2010
Posts: 4,809
Points: 14,479
Location: Wiltshire
Must admit until you mentioned it i had totally forgotten about the payments site.

My payments are set up on paypal and i get an email when payment is taken and then its usually a week for the parts to arrive.

Appreciate the frustration though if its something you actually want to use. Again just a statement from the company would clear up the issues it causes not having it available.

Tony
Happy Modelling

Project: USS Constitution - subscription complete.
Project: Porsche 911 - subscribed to the 24 month option. Project: Jaguar - E type
Project: Harley Davidson Fat boy. Project: Lam. Countach
Project: 1:200 Bismarck (hachette). Project: James Bond DB5 (eaglemoss)
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