Welcome Guest Search | Active Topics | Log In | Register

Pack 1 out of stock - so why list it as available Options
birdaj2
#1 Posted : 26 June 2019 17:41:04

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contribution
Groups: Registered

Joined: 31/05/2010
Posts: 4,909
Points: 14,769
Location: Wiltshire
Well i must admit i did not think i would have to be flagging isues that others have been having in receiving parts.

Start of the month i subscribed to HMS SURPRISE 14 month option as its been on my wish list for some time and as a kit does not seem widely available outside of deagostini.

They took my £44 but having received nothing i emailed cs and have just had an email back saying Pack 1 is out of stock and will be sent when available.

No indication what so ever as to when that might be and as it appears Artesania Latina have stopped making this kit at the moment its not filling me with confidence.

So a question that has been asked before is WHY are deagostini selling and taking payment for kits that are out of stock - i am really annoyed about this.

I have asked via email for an expected delivey date and if i don't get that then i will be contacting Deagostini direct in Italy about this situation. And at the same time cancelling my subscription and requesting a refund.

I would say "sorry for the moan" but i won't as i think its more than justified.

Tony
Happy Modelling

Project: USS Constitution - subscription complete.
Project: Porsche 911 - subscribed to the 24 month option. Project: Jaguar - E type
Project: Harley Davidson Fat boy. Project: Lam. Countach
Project: 1:200 Bismarck (hachette).
roymattblack
#2 Posted : 26 June 2019 17:44:39

Rank: Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalOutstanding Build: An award for an outstanding build
Groups: Registered, Moderator, Administrators, Global Forum Support

Joined: 04/06/2011
Posts: 2,446
Points: 7,460
Location: ipswich
No problem with a moan Tony.
I'll see what I can find out.

Roy.
birdaj2
#3 Posted : 26 June 2019 17:48:29

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contribution
Groups: Registered

Joined: 31/05/2010
Posts: 4,909
Points: 14,769
Location: Wiltshire
roymattblack wrote:
No problem with a moan Tony.
I'll see what I can find out.

Roy.


Thanks Roy.
Happy Modelling

Project: USS Constitution - subscription complete.
Project: Porsche 911 - subscribed to the 24 month option. Project: Jaguar - E type
Project: Harley Davidson Fat boy. Project: Lam. Countach
Project: 1:200 Bismarck (hachette).
roymattblack
#4 Posted : 26 June 2019 20:56:12

Rank: Elite

Build-Diary Medal: Build-Diary Medal of HonourPublisher Medal: Article published MedalActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalOutstanding Build: An award for an outstanding build
Groups: Registered, Moderator, Administrators, Global Forum Support

Joined: 04/06/2011
Posts: 2,446
Points: 7,460
Location: ipswich
Hello Tony.
I've contacted high up and they will let me know an answer asap.
I'll keep you posted.

Roy.
birdaj2
#5 Posted : 26 June 2019 21:53:09

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contribution
Groups: Registered

Joined: 31/05/2010
Posts: 4,909
Points: 14,769
Location: Wiltshire
[quote=roymattblack]Hello Tony.
I've contacted high up and they will let me know an answer asap.
I'll keep you posted.

Roy.[/quote

Roy really appreciate your help. Just apity customer services could not put a timeline on things then at least you know the situation.

Lets hope the news you get isgood news.

Thanks again

Tony
Happy Modelling

Project: USS Constitution - subscription complete.
Project: Porsche 911 - subscribed to the 24 month option. Project: Jaguar - E type
Project: Harley Davidson Fat boy. Project: Lam. Countach
Project: 1:200 Bismarck (hachette).
birdaj2
#6 Posted : 01 July 2019 14:34:26

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contribution
Groups: Registered

Joined: 31/05/2010
Posts: 4,909
Points: 14,769
Location: Wiltshire
Roy

Just wanted to say a big thanks for trying to help with this query which i do apprecite the forum is not designed for.

Artesania latina appear to have suspended production of its premier kits from what i could see last time their site was up and running (and had some issues trying to get a set of instructions for a Santa Anna kit as they had to extract them from archive)

There site has been down for a few weeks now so on the basis i have to assume deagostini would be getting the parts from artesania latina that does not bode well with me.

Its a real shame as i was just in a position to afford that partwork (pull out on a full kit to much for me) and its not available.

Also looking at the usual online retailers shows that no one has this kit listed at the moment.

I have just phoned modelspace customer services and cancelled my subscription to this one and requested a refund.

Maybe things will sort themselves in the future and this kit will become available again.

Anyhow just a thanks again for trying to help me with this one.

Tony
Happy Modelling

Project: USS Constitution - subscription complete.
Project: Porsche 911 - subscribed to the 24 month option. Project: Jaguar - E type
Project: Harley Davidson Fat boy. Project: Lam. Countach
Project: 1:200 Bismarck (hachette).
Matelot one
#7 Posted : 06 July 2019 00:55:57

Rank: Semi-Pro Level 2

Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 29/03/2012
Posts: 96
Points: 291
Location: Gosport
That's a real shame, I was looking forward to your build. You will have to keep a look out on ebay, you never know you might get a cheap one!!
________________________________________________________________________________________


Built Mare Nostrum
Planning Scratch built HMS Challenger
Matelot (ˈmætləʊ) , Matlo or Matlow
noun
(Nautical Terms) slang chiefly Brit - a sailor

birdaj2
#8 Posted : 06 July 2019 10:54:18

Rank: Super-Elite

Build-Diary Medal: Build-Diary Medal of HonourActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contribution
Groups: Registered

Joined: 31/05/2010
Posts: 4,909
Points: 14,769
Location: Wiltshire
Matelot one wrote:
That's a real shame, I was looking forward to your build. You will have to keep a look out on ebay, you never know you might get a cheap one!!


Me as well. I had so much wanted this kit having seen some of the fantastic builds people have been doing.

In terms of price its was affordable and on top of that it was a kit i have always wanted but had to wait until now.

I might have held on but knowing artesania have stopped (for how long who knows) producing their premium kits i could not see how deagostini were going to get stocks and they seemed unable to tell me.

Sadly cancelled it monday but still had to chase through my refund on friday which has now been provided.

As you say i will have to keep an eye open to see if anything comes up on ebay. That is how i obtained my santa anna kit.

Will keep on eye on all of the ongoing builds though.

Tony
Happy Modelling

Project: USS Constitution - subscription complete.
Project: Porsche 911 - subscribed to the 24 month option. Project: Jaguar - E type
Project: Harley Davidson Fat boy. Project: Lam. Countach
Project: 1:200 Bismarck (hachette).
Users browsing this topic
Guest
Forum Jump  
You cannot post new topics in this forum.
You cannot reply to topics in this forum.
You cannot delete your posts in this forum.
You cannot edit your posts in this forum.
You cannot create polls in this forum.
You cannot vote in polls in this forum.

Powered by YAF | YAF © 2003-2009, Yet Another Forum.NET
This page was generated in 0.139 seconds.
DeAgostini