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HMS Surprise pack 4 Options
w1xq
#1 Posted : 19 November 2019 18:15:02

Rank: Amateur level 2


Groups: Registered

Joined: 25/01/2019
Posts: 48
Points: 177
Location: Texas, USA
Been 4 weeks. Been charged. Weekly calls to customer service reveals nothing. They say will call back in 1-2 business days, they never do. Called today, said they will “escalate” issue. You think that would of been done at the first call. I will give 1 more week before I cancel. Very frustrating. No issue with my Soleil Royal. That was a good experience. This one, not so much.
73 de John
W1XQ (ham radio operator)
Amateur Radio Lighthouse Society
Operator aboard Museum Ship USS Stewart and USS Cavalla

Current attempt: Soleil Royal
Prior Builds: Nantucket Lightship, South Goodwin Light vessel, Natchez Packet Paddlewheeler, Souhern Belle Paddlewheel Towboat
w1xq
#2 Posted : 19 November 2019 20:19:20

Rank: Amateur level 2


Groups: Registered

Joined: 25/01/2019
Posts: 48
Points: 177
Location: Texas, USA
Folks,
Just got a call from Admin, Mark Evans. He explained what happened and has fixed things. Now that’s service! I’m very happy! Thanks Mark!
73 de John
W1XQ (ham radio operator)
Amateur Radio Lighthouse Society
Operator aboard Museum Ship USS Stewart and USS Cavalla

Current attempt: Soleil Royal
Prior Builds: Nantucket Lightship, South Goodwin Light vessel, Natchez Packet Paddlewheeler, Souhern Belle Paddlewheel Towboat
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