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fossie67
#1 Posted : 09 December 2019 19:55:42

Rank: Beginner Level 2
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Location: UK
Well i have eventually ordered the full Falcon kit , after seeing it had 10% off . That was 3 weeks ago , had order confirmation but still no kit . Have sent a couple of e-mails but no reply . Customer service seems to not care about its customers , with the price of these kits that surprises me .Been looking round the Model Space site but cannot seem to find a phone number ? . Have seen what other guys have done with it and am eager to get started .
CaptnBirdseye
#2 Posted : 09 December 2019 21:12:07

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Hi Fossie, you don’t say where you are based, as the number would be different for each country
fossie67
#3 Posted : 09 December 2019 21:25:48

Rank: Beginner Level 2
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Location: UK
My bad sorry UK here
Gandale
#4 Posted : 09 December 2019 22:07:00

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This link may help.....

https://forum.model-spac...spx?g=posts&t=15708

Regards

Alan
fossie67
#5 Posted : 12 December 2019 14:03:45

Rank: Beginner Level 2
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Location: UK
Thanks guys got a reply from the , seems missing 1 issue
fossie67
#6 Posted : 11 January 2020 17:12:21

Rank: Beginner Level 2
Build-Diary Medal: Build-Diary Medal of Honour
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Joined: 09/12/2019
Posts: 19
Points: 57
Location: UK
Well still waiting , totally fed up .

admin
#7 Posted : 12 January 2020 02:03:02
Rank: Administration


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Points: 3,771
fossie67 wrote:
Well still waiting , totally fed up .



You’re still waiting for one issue, or your entire order?

Please PM me with your details. I’ll try and get you sorted.
Mark Adams
fossie67
#8 Posted : 31 January 2020 19:48:30

Rank: Beginner Level 2
Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 09/12/2019
Posts: 19
Points: 57
Location: UK
Still nothing , i keep ringing up and get a different excuse each time . ! minute its pack 10 , then pack 15 , next was too many pallets to put on lorry , last week it was a delayed shipment .Does anyone one here work for Model Space uk ?
Venom
#9 Posted : 31 January 2020 20:04:48

Rank: Beginner Level 3

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Posts: 27
Points: 81
Location: England
Just order it on eBay, I know it might be a little more expensive. But it saves you the time you waste on all the calls and the worry of it not turning up...
fossie67
#10 Posted : 31 January 2020 21:30:05

Rank: Beginner Level 2
Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 09/12/2019
Posts: 19
Points: 57
Location: UK
Wish i had done that in first place . Did not realise would be such a hassle ,just so fed up with the excuses .
fossie67
#11 Posted : 03 February 2020 19:50:31

Rank: Beginner Level 2
Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 09/12/2019
Posts: 19
Points: 57
Location: UK
Found a couple of full kits on Ebay , given up on MS uk ever filling order .
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