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Thrakensal
#1 Posted : 23 January 2020 02:52:12

Rank: Semi-Pro Level 1

Build-Diary Medal: Build-Diary Medal of Honour
Groups: Registered

Joined: 29/03/2015
Posts: 52
Points: 142
Location: Granbury, Texas
I received parts pack 5 back in November and the parts for issue 20 were not in the pack. I sent in a parts request on November 19, 2019 and received a reply that the parts would be coming from the UK and it would take 2 to 3 weeks for me to receive them and to let CS know if I didn't get them.

I didn't get any other response.

On December 30, 2019, I replied to the response I had received in November and the CS agent said the parts had been backordered and she had resent the request and raised the level to expedite the delivery. Once again coming from the UK and 2 to 3 weeks delivery time and to let them know if I hadn't received them. No other response.

I now have sent another request for these parts and haven't received any response what so ever.

I really need these parts so I can finish the second Laser Cannon. I cannot finish the 2nd wing until then. It has been almost 2 1/2 months since I originally requested these parts to no avail.

Help
admin
#2 Posted : 23 January 2020 05:47:26
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,625
Points: 5,045
Location: Nevada, US
Hi,

Shoot me a PM with your name and address. I'll kick it upstairs.

Mark
"Each person you interact with, is an entire universe unto themselves .."

Albert Eisenstein

.

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