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Waiting 2 years for old issues Options
HaydenPurcell
#1 Posted : 01 May 2020 04:34:35

Rank: Newbie

Groups: Registered

Joined: 01/05/2020
Posts: 2
Points: 6
Location: Victoria, Australia
I have tried contacting DeAgostini so many times. I keep hearing they are coming... but without issues 39 and 43, I can't progress on model. I have all others up to 100. Can anyone help me ?
Gandale
#2 Posted : 01 May 2020 08:48:08

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of Honour
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Joined: 08/09/2012
Posts: 14,632
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Location: Aberdeen
Send a PM to admin outlining your problem, they may be able to help. Make sure you quote your subscription/order number in your PM and highlight the fact you're from Australia....

Regards

Alan
admin
#3 Posted : 01 May 2020 16:57:01
Rank: Administration


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Please contact me! Things went haywire when Bissett folded.
Mark Adams
alex4wwl
#4 Posted : 19 May 2020 14:49:53

Rank: Beginner Level 1

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Joined: 30/01/2018
Posts: 6
Points: 18
admin wrote:
Please contact me! Things went haywire when Bissett folded.


Admin,
I also need assistance with issues 95 to 100 to complete my model,
Where can I go?
Regards,
Alex
roymattblack
#5 Posted : 19 May 2020 14:54:12

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of Honour
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alex4wwl wrote:
admin wrote:
Please contact me! Things went haywire when Bissett folded.


Admin,
I also need assistance with issues 95 to 100 to complete my model,
Where can I go?
Regards,
Alex


Did you get the kit via a subscription?
If so, contact C/S with all your subscription info and they will sort it.

If you bough a 95% kit privately or whatever, then Ebay is about your only hope.

Roy.
Mart@
#6 Posted : 12 June 2020 19:59:02

Rank: Beginner Level 1

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Joined: 12/06/2020
Posts: 6
Points: 18
Location: Wales
I’ve just started the subscription, I hope everything I’m ready doesn’t mean I won’t get the full kit. Confused
Gandale
#7 Posted : 12 June 2020 21:42:47

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of Honour
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 14,632
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Location: Aberdeen
Mart@ wrote:
I’ve just started the subscription, I hope everything I’m ready doesn’t mean I won’t get the full kit. Confused


The problem relates to deliveries in Australia as a result of Bissets folding and has nothing to do with UK deliveries. Rest assured, if you have taken out a subscription with DeAg/MS then you will receive all the issues to enable you to complete your model. There may be delays in delivery that are sometimes unavoidable which causes frustration but your issues will be delivered....Cool Cool

Regards

Alan
HaydenPurcell
#8 Posted : 06 July 2020 09:01:54

Rank: Newbie

Groups: Registered

Joined: 01/05/2020
Posts: 2
Points: 6
Location: Victoria, Australia
Hi Gandale,

I have realised I am missing 93 95 and 96... I got missing issues 39 and 43 from you... can you supply my missing 93 95 and 96 please

Thanks



Gandale
#9 Posted : 06 July 2020 11:09:34

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of Honour
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 14,632
Points: 44,723
Location: Aberdeen
HaydenPurcell wrote:
Hi Gandale,

I have realised I am missing 93 95 and 96... I got missing issues 39 and 43 from you... can you supply my missing 93 95 and 96 please

Thanks





Hi Hayden, send a pm to 'admin' quoting your address, subscription number and details of the issues you are missing. Admin may be able to help in this instance....

Regards

Alan
frank_k
#10 Posted : 30 August 2020 06:41:20

Rank: Newbie

Groups: New Members, Unapproved

Joined: 06/03/2020
Posts: 1
Points: 3
Location: Sydney
I signed up for the Mustang in beginning of 2017. Still waiting for Issue #72. Over $2,000 invested in this and still cannot get it completed. Supposedly Issue #72 was sent with the Display Case that arrived in May this year but #72 was still showing on my invoice as on back order.

4 more months of email backwards and forwards and all I get is "we will get back to you as soon as possible".

Maybe, just maybe, I'll get to finish this car one day but I'd be very wary of ever signing up for a parts model that was supposedly going to be completed over a year ago. And this delay is not due fully to Bissett Magazine, it lies solely at the foot of De Agostini.

I have been more than patient, now I'll be getting on social media and venting my justified displeasure.
Gandale
#11 Posted : 30 August 2020 08:12:44

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of Honour
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 14,632
Points: 44,723
Location: Aberdeen
frank_k wrote:
I signed up for the Mustang in beginning of 2017. Still waiting for Issue #72. Over $2,000 invested in this and still cannot get it completed. Supposedly Issue #72 was sent with the Display Case that arrived in May this year but #72 was still showing on my invoice as on back order.

4 more months of email backwards and forwards and all I get is "we will get back to you as soon as possible".

Maybe, just maybe, I'll get to finish this car one day but I'd be very wary of ever signing up for a parts model that was supposedly going to be completed over a year ago. And this delay is not due fully to Bissett Magazine, it lies solely at the foot of De Agostini.

I have been more than patient, now I'll be getting on social media and venting my justified displeasure.


send a pm to 'admin' quoting your address, subscription number and details of the issues you are missing.

Regards

Alan
admin
#12 Posted : 30 August 2020 14:49:40
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,244
Points: 3,837
frank_k wrote:
I signed up for the Mustang in beginning of 2017. Still waiting for Issue #72. Over $2,000 invested in this and still cannot get it completed. Supposedly Issue #72 was sent with the Display Case that arrived in May this year but #72 was still showing on my invoice as on back order.

4 more months of email backwards and forwards and all I get is "we will get back to you as soon as possible".

Maybe, just maybe, I'll get to finish this car one day but I'd be very wary of ever signing up for a parts model that was supposedly going to be completed over a year ago. And this delay is not due fully to Bissett Magazine, it lies solely at the foot of De Agostini.

I have been more than patient, now I'll be getting on social media and venting my justified displeasure.



Please contact me.
Mark Adams
Chasecar
#13 Posted : 04 September 2020 22:41:55

Rank: Pro

Build-Diary Medal: Build-Diary Medal of Honour
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Joined: 23/07/2013
Posts: 119
Points: 333
Location: Brisbane Australia
Hi guys in Australia, I share your frustration. I've been down the same road in the delivery problems and have only just received my final back orders after some 3 years.

Where I did find a lot help was with customer service at this address Customer_Service_Aus@deagostini-service.com
Chasecar
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