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AlexW
#1 Posted : 31 May 2020 16:10:38

Rank: Beginner Level 2

Groups: Registered

Joined: 21/11/2018
Posts: 11
Points: 33
Location: Edinburgh
Hi All,

Whilst the current delays to shipping are unavoidable and perfectly understandable given our current unprecedented circumstances, I wanted to check my subscription to see that everything which I have been charged for has either arrived or is on route.

I have never needed to do this before as everything has been running smoothly for me BigGrin

I tried my model-space account, but the X-Wing subscription is not there.

I tried my DeAgostini account, and although the trial of the X-Wing from 2017 is listed I cannot seem to add the current subscription.

Could someone please direct me to the correct place to view the details of my subscription.

Thanks,

Alex
Gandale
#2 Posted : 31 May 2020 22:07:19

Rank: Super-Elite

Publisher Medal: Featured Build of the MonthActive Service Medal: 500 post active service MedalPurple Medal: Super active service medal for 1000 postsRed Medal: Red MedalTurquoise Medal: Turquoise Medal for model making know-how contributionOutstanding Build: An award for an outstanding buildBuild-Diary Medal: Build-Diary Medal of Honour
Groups: Administrators, Registered, Global Forum Support, Moderator, Official Builds, Administrator

Joined: 08/09/2012
Posts: 15,120
Points: 46,052
Location: Aberdeen
You'll need to give customer services a call for this one, they should be able to resolve this for you. Have your subscription number to hand when calling....Cool Cool

Regards

Alan
AlexW
#3 Posted : 31 May 2020 22:12:48

Rank: Beginner Level 2

Groups: Registered

Joined: 21/11/2018
Posts: 11
Points: 33
Location: Edinburgh
Thanks Alan,

I don't actually have an issue, just trying to keep on top of things.

Regards,

Alex
admin
#4 Posted : 01 June 2020 04:19:55
Rank: Administration


Groups: Administrator, Administrators

Joined: 24/08/2009
Posts: 1,625
Points: 5,045
Location: Nevada, US
Alex, be happy you aren't having any issues! Things are VERY much on the uptick as far as deliveries go. Its been a long haul for the last year, but things are looking great, going forward!
"Each person you interact with, is an entire universe unto themselves .."

Albert Eisenstein

.

AlexW
#5 Posted : 01 June 2020 20:52:40

Rank: Beginner Level 2

Groups: Registered

Joined: 21/11/2018
Posts: 11
Points: 33
Location: Edinburgh
Hi Mark,

I have never had any problems with Model Space or DeAgostini. I could build one and a half Nissan GTRs from all the mistakes Eaglemoss sent, but that is another story.

Just to prove I had nothing to worry about a parcel of X-Wing parts arrived today. The only concerns I have are with local post office deliveries, not limited to model parts, which is why I was looking for a way to see what had been shipped.

Problem solved.

Thanks again,

Alex
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